Last updated: 23 September 2026
Because Blessome’s Kitchen sells freshly prepared and perishable food, traditional product returns are generally not possible once an order has been prepared and delivered. We do, however, want to resolve genuine order problems fairly and quickly.
When you may be eligible for a refund or replacement
Please contact us if your order is not delivered, you receive the wrong order, a paid item is missing, or food arrives materially damaged, spoiled, or otherwise not reasonably fit for consumption.
Where appropriate, we may offer a replacement, store adjustment, partial refund, or full refund depending on the circumstances.
How to report a problem
Contact us as soon as reasonably possible after receiving the order. Please provide your order number, a clear description of the issue, and photographs where they would help us verify the problem.
Order cancellations
If you need to cancel an order, contact us immediately. Orders cancelled before preparation begins may be eligible for a full refund. Once food preparation has started, or an order has already been dispatched, cancellation or refund may no longer be possible because the food is made specifically for that order.
Change-of-mind returns
Freshly prepared meals and other perishable food cannot be returned for a change of mind after delivery. Please review your cart, meal options, delivery address, and contact details carefully before completing checkout.
Delivery charges
Delivery charges are generally non-refundable once a driver has been dispatched, unless the delivery failure or order problem was caused by Blessome’s Kitchen or our delivery process.
Refund processing
Approved card-payment refunds are normally returned to the original payment method. The time taken for the funds to appear depends on the payment provider and your bank. For cash-on-delivery orders, any approved adjustment will be handled directly with the customer.
Items prepared incorrectly
If we made a preparation error, please contact us promptly. We will assess the issue and may arrange a replacement or another appropriate remedy.
Contact us
For cancellation or refund assistance, use our Contact Us page and include your order number whenever possible.